Flexible Microsoft cloud support when your team needs it.
Internal technology teams often have the knowledge to run their Microsoft environment but need additional capacity or specialist expertise as priorities change. Finding the right skills for short-term requests, technical decisions and platform improvements can be difficult.
A flexible support retainer provides regular access to Microsoft specialists without transferring responsibility for day-to-day operations.
A Microsoft cloud support retainer provides access to technical specialists through an agreed monthly allocation of hours. Organisations can use those hours for advice, service requests, troubleshooting, improvements and other agreed activities.
Arinco’s Flexible Retainer is designed for teams that operate their own Microsoft environment but want reliable access to additional expertise and capacity. Support is delivered during business hours on a best-efforts basis rather than through guaranteed service levels.
Access cloud, data, security, M365 and platform specialists when needed.
Extend internal teams with flexible, part-time capacity and burst support during periods of growth or complexity.
Retain ownership of your platform while leveraging expertise across Intelligent Co-Ops and professional services teams.
Direct efforts towards the highest priorities, including enhancements or advisory work.
No lock-in contracts, cancel with 30 days’ notice if you’re not seeing value.
A defined budget of specialist hours provides ongoing access to support at an agreed hourly rate and monthly service fee.
Use retainer capacity for agreed technical requests, troubleshooting and assistance across your Microsoft environment.
Draw on specialist advice when assessing options, planning changes or working through technical decisions.
Use available hours for platform enhancements, additions and other agreed improvement activities.
A dedicated Customer Success Manager and monthly meeting help review activity, priorities and upcoming requirements.
Receive a summary of retainer usage and completed activity to support planning and oversight.
A Microsoft cloud support retainer can be used for technical advice, troubleshooting, service requests, platform improvements, configuration changes and other agreed activities. The exact scope depends on the organisation’s environment and the expertise available through the provider. Arinco’s Flexible Retainer can provide access to specialists across Azure, applications, Microsoft 365, identity, security, DevOps, data and AI.
A support retainer suits organisations that can operate their own technology environment but need ongoing access to skills or capacity they do not maintain internally. It can also help teams manage variable demand without engaging a new provider for every request. Arinco’s Flexible Retainer provides a regular allocation of specialist hours supported by monthly service management and reporting.
Under a support retainer, the customer retains operational responsibility and calls on the provider for agreed assistance. Under a managed service, the provider assumes responsibility for defined operational activities and may provide monitoring, service levels and structured incident management. Arinco offers both options through Intelligent Co-Ops, allowing customers to choose the level of operational responsibility that suits their team.
Support retainers generally provide access to expertise within agreed hours but do not necessarily include guaranteed response times, proactive monitoring or around-the-clock incident response. Arinco’s Flexible Retainer operates during business hours on a best-efforts basis. Organisations requiring SLAs, proactive monitoring or optional 24×7 major-incident response should consider the Managed Service.
Talk to Arinco about accessing the Microsoft cloud, data, security, applications and DevOps expertise your team needs through a flexible monthly retainer.
Get started on the right path to cloud success today. Our Crew are standing by to answer your questions and get you up and running.
