Microsoft managed services for reliable cloud and AI operations.
Modern cloud, data and AI platforms continue to change after they are deployed. As environments grow, so do the demands on stability, security, cost management, governance and internal operational capacity.
A managed service provides the monitoring, maintenance, incident management and specialist expertise needed to keep Microsoft environments performing while internal teams focus on business priorities.
Microsoft managed services provide ongoing operational support for Microsoft technology environments. They can include monitoring, incident and problem management, maintenance, governance, optimisation, reporting and access to specialist expertise.
Arinco’s Managed Service can provide end-to-end operational ownership. We take responsibility for running, supporting and continuously improving agreed parts of your Microsoft environment through ITIL-aligned service management, automation and SLA-backed support.
Arinco takes responsibility for day-to-day platform operations.
Maintain stability and performance through proactive monitoring, automation and governance.
Continuously improve platform performance, security and cost through ongoing optimisation.
Access specialist expertise across cloud, security, data, M365 and platform services.
No lock-in contracts, cancel with 30 days’ notice if you’re not seeing value.
Monitoring, alerting and operational support help identify and address issues before they create greater disruption.
SLA-backed incident, problem and change management provides a structured way to respond to issues and manage platform changes.
Planned maintenance, patching and updates help keep agreed services supported, stable and secure.
Ongoing reporting, service reviews and cost optimisation provide visibility into performance and priorities for improvement.
DevOps-first practices, automation and repeatable deployment patterns support more consistent and efficient operations.
A dedicated Customer Success Manager, monthly reporting and forward planning keep operational activity aligned with changing priorities.
A Microsoft managed services provider operates and supports Microsoft technology on an ongoing basis. Depending on the agreed scope, this can include monitoring, maintenance, incident management, governance, security, cost optimisation, reporting and continuous improvement. Arinco provides managed operational support across Azure, applications, Microsoft 365, identity, DevOps, data and AI platforms.
Azure managed services commonly include monitoring and alerting, incident and problem management, patching, platform maintenance, governance, cost optimisation and operational reporting. The exact scope depends on the organisation’s Azure architecture, internal capabilities and service requirements. Arinco agrees the operational scope and service levels with each customer, then manages the environment using ITIL-aligned processes and DevOps-first practices.
A managed service transfers responsibility for agreed operational activities to the provider and is typically supported by defined service levels, monitoring and structured service management. A retainer gives an internal team access to specialist capacity while the organisation retains operational responsibility. Arinco offers both models through Intelligent Co-Ops: a Managed Service for operational ownership and a Flexible Retainer for specialist support and guidance.
Managed-service coverage depends on the service agreement. Some services provide business-hours support, while others include or offer additional around-the-clock incident response. Arinco’s standard Managed Service provides business-hours coverage. A 24×7 response for major incidents and critical alerts is available as an optional add-on.
Talk to Arinco about the operational support, specialist expertise and continuous improvement needed to keep your Microsoft cloud, data, applications and AI environments performing.
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